As of right now we are only shipping to North America. If you live in Hawaii (I’m jealous) please message me to make us aware as this will effect your shipping time line. Tracking is provided once your item ships. We are not responsible for lost or damaged packages. If ever your packages does go missing or arrives damaged, please let us know! I totally understand how frustrating this is and we'll do our best to help!
✦ CANCELATIONS / RETURNS / EXCHANGES: More Than Words by Michelle Edwards does not accept returns or exchanges. Cancelations are accepted only within 48 hours of placing your order. Occasionally, depending on the item, we may be able to cancel your order if the item can be restocked, but a 20% restocking fee may apply. We do not accept cancelations for custom orders, since this type of order requires a great deal of time to create. Please always email me to chat about any situation to see how we can work it out, It is always my goal to make clients happy and have this experience enjoyable!